Terms of service
OVERVIEW
Welcome to Sera Home. The terms “we”, “us” and “our” refer to Sera Home. We operate this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a seamless shopping experience.
Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the online e-commerce platform that allows us to sell our products and Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, set out your rights and responsibilities when accessing or using our Services. Please read them carefully.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old, or the age of majority in your place of residence.
You may be required to provide personal information such as your name, email address, billing and shipping details. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You must not transfer or share your account with another person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device and screen settings.
We do not guarantee that product appearance or quality will meet your expectations or be identical to images shown on our website.
All product descriptions, availability and pricing are subject to change at any time without notice. We reserve the right to limit quantities or discontinue products at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is not confirmed until payment has been received and we have issued an order confirmation. Once confirmed, cancellations may not be possible.
If we cancel or amend an order, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to our Refund & Returns Policy.
Purchases are for personal or household use only and must not be resold for commercial purposes.
SECTION 4 – PRICING AND PAYMENT
All prices are listed in Australian dollars (AUD) unless otherwise stated and exclude shipping and applicable taxes.
Prices and promotions may change without notice. The price charged will be the price displayed at the time of checkout.
You agree to provide valid and authorised payment information and authorise us to charge your selected payment method for your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by couriers, customs, or circumstances outside our control.
Risk and ownership of goods pass to you once your order has been handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, branding, logos, graphics and designs, is owned by or licensed to Sera Home and is protected under Australian and international intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available”, without warranties or endorsements.
Your use of third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites. Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Sera Home is powered by Shopify. All purchases are made directly with Sera Home. Shopify is not responsible for any aspect of sales between you and Sera Home. You expressly release Shopify and its affiliates from all claims related to your purchases.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and use of your information as outlined in those policies.
SECTION 11 – FEEDBACK
If you submit feedback, reviews or suggestions, you grant us a perpetual, royalty-free right to use that content for any purpose, including marketing and improvement of our Services.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct any errors or omissions relating to product information, pricing or availability and to cancel orders affected by such errors.
SECTION 13 – PROHIBITED USES
You must not use our Services for unlawful purposes, to infringe intellectual property rights, distribute malicious code, engage in harassment, or interfere with the operation or security of the website.
We may suspend or terminate access if these Terms are breached.
SECTION 14 – TERMINATION
We may terminate or restrict your access to the Services at any time without notice. All obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available” to the fullest extent permitted by law. We make no guarantees regarding uninterrupted or error-free use.
Nothing in these Terms excludes rights you are entitled to under Australian Consumer Law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Sera Home will not be liable for any indirect, incidental or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Sera Home and its service providers from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Sera Home.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of Victorian courts.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time by posting a revised version on our website. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT DETAILS
Sera Home
📧 hello@serahome.com.au
📍 20 Hendra Grove, Ringwood VIC 3134, Australia